Zendesk-Talk authentication

This page documents the authentication and configuration options for the Zendesk-Talk agent connector.

Authentication

Open source execution

In open source mode, you provide API credentials directly to the connector.

OAuth

credentials fields you need:

Field Name	Type	Required	Description
access_token	str	Yes	OAuth 2.0 access token
refresh_token	str	No	OAuth 2.0 refresh token (optional)
client_id	str	No	OAuth client ID
client_secret	str	No	OAuth client secret

Example request:

from airbyte_agent_zendesk_talk import ZendeskTalkConnector
from airbyte_agent_zendesk_talk.models import ZendeskTalkOauth20AuthConfig

connector = ZendeskTalkConnector(
    auth_config=ZendeskTalkOauth20AuthConfig(
        access_token="<OAuth 2.0 access token>",
        refresh_token="<OAuth 2.0 refresh token (optional)>",
        client_id="<OAuth client ID>",
        client_secret="<OAuth client secret>"
    )
)

Token

credentials fields you need:

Field Name	Type	Required	Description
email	str	Yes	Your Zendesk account email address
api_token	str	Yes	Your Zendesk API token from Admin Center

Example request:

from airbyte_agent_zendesk_talk import ZendeskTalkConnector
from airbyte_agent_zendesk_talk.models import ZendeskTalkApiTokenAuthConfig

connector = ZendeskTalkConnector(
    auth_config=ZendeskTalkApiTokenAuthConfig(
        email="<Your Zendesk account email address>",
        api_token="<Your Zendesk API token from Admin Center>"
    )
)

Hosted execution

In hosted mode, you first create a connector via the Airbyte API (providing your OAuth or Token credentials), then execute operations using either the Python SDK or API. If you need a step-by-step guide, see the hosted execution tutorial.

OAuth

Create a connector with OAuth credentials.

credentials fields you need:

Field Name	Type	Required	Description
access_token	str	Yes	OAuth 2.0 access token
refresh_token	str	No	OAuth 2.0 refresh token (optional)
client_id	str	No	OAuth client ID
client_secret	str	No	OAuth client secret

replication_config fields you need:

Field Name	Type	Required	Description
start_date	str (date-time)	Yes	UTC date and time in the format YYYY-MM-DDT00:00:00Z from which to start replicating data.

Example request:

curl -X POST "https://api.airbyte.ai/api/v1/integrations/connectors" \
  -H "Authorization: Bearer <YOUR_BEARER_TOKEN>" \
  -H "Content-Type: application/json" \
  -d '{
    "customer_name": "<CUSTOMER_NAME>",
    "connector_type": "Zendesk-Talk",
    "name": "My Zendesk-Talk Connector",
    "credentials": {
      "access_token": "<OAuth 2.0 access token>",
      "refresh_token": "<OAuth 2.0 refresh token (optional)>",
      "client_id": "<OAuth client ID>",
      "client_secret": "<OAuth client secret>"
    },
    "replication_config": {
      "start_date": "<UTC date and time in the format YYYY-MM-DDT00:00:00Z from which to start replicating data.>"
    }
  }'

Bring your own OAuth flow

To implement your own OAuth flow, use Airbyte's server-side OAuth API endpoints. For a complete guide, see Build your own OAuth flow.

Step 1: Initiate the OAuth flow

Request a consent URL for your user.

Field Name	Type	Required	Description
customer_name	string	Yes	Your unique identifier for the customer
connector_type	string	Yes	The connector type (e.g., "Zendesk-Talk")
redirect_url	string	Yes	URL to redirect to after OAuth authorization

Example request:

curl -X POST "https://api.airbyte.ai/api/v1/integrations/connectors/oauth/initiate" \
  -H "Authorization: Bearer <YOUR_BEARER_TOKEN>" \
  -H "Content-Type: application/json" \
  -d '{
    "customer_name": "<CUSTOMER_NAME>",
    "connector_type": "Zendesk-Talk",
    "redirect_url": "https://yourapp.com/oauth/callback"
  }'

Redirect your user to the consent_url from the response.

Step 2: Handle the callback

After the user authorizes access, Airbyte automatically creates the connector and redirects them to your redirect_url with a connector_id query parameter. You don't need to make a separate API call to create the connector.

https://yourapp.com/oauth/callback?connector_id=<connector_id>

Extract the connector_id from the callback URL and store it for future operations. For error handling and a complete implementation example, see Build your own OAuth flow.

Token

Create a connector with Token credentials.

credentials fields you need:

Field Name	Type	Required	Description
email	str	Yes	Your Zendesk account email address
api_token	str	Yes	Your Zendesk API token from Admin Center

replication_config fields you need:

Field Name	Type	Required	Description
start_date	str (date-time)	Yes	UTC date and time in the format YYYY-MM-DDT00:00:00Z from which to start replicating data.

Example request:

curl -X POST "https://api.airbyte.ai/api/v1/integrations/connectors" \
  -H "Authorization: Bearer <YOUR_BEARER_TOKEN>" \
  -H "Content-Type: application/json" \
  -d '{
    "customer_name": "<CUSTOMER_NAME>",
    "connector_type": "Zendesk-Talk",
    "name": "My Zendesk-Talk Connector",
    "credentials": {
      "email": "<Your Zendesk account email address>",
      "api_token": "<Your Zendesk API token from Admin Center>"
    },
    "replication_config": {
      "start_date": "<UTC date and time in the format YYYY-MM-DDT00:00:00Z from which to start replicating data.>"
    }
  }'

Execution

After creating the connector, execute operations using either the Python SDK or API. If your Airbyte client can access multiple organizations, include organization_id in AirbyteAuthConfig and X-Organization-Id in raw API calls.

Python SDK

from airbyte_agent_zendesk_talk import ZendeskTalkConnector, AirbyteAuthConfig

connector = ZendeskTalkConnector(
    auth_config=AirbyteAuthConfig(
        customer_name="<your_customer_name>",
        organization_id="<your_organization_id>",  # Optional for multi-org clients
        airbyte_client_id="<your-client-id>",
        airbyte_client_secret="<your-client-secret>"
    )
)

@agent.tool_plain # assumes you're using Pydantic AI
@ZendeskTalkConnector.tool_utils
async def zendesk_talk_execute(entity: str, action: str, params: dict | None = None):
    return await connector.execute(entity, action, params or {})

API

curl -X POST 'https://api.airbyte.ai/api/v1/integrations/connectors/<connector_id>/execute' \
  -H 'Authorization: Bearer <YOUR_BEARER_TOKEN>' \
  -H 'X-Organization-Id: <YOUR_ORGANIZATION_ID>' \
  -H 'Content-Type: application/json' \
  -d '{"entity": "<entity>", "action": "<action>", "params": {}}'

Configuration

The Zendesk-Talk connector requires the following configuration variables. These variables are used to construct the base API URL. Pass them via the config parameter when initializing the connector.

Variable	Type	Required	Default	Description
subdomain	string	Yes	your-subdomain	Your Zendesk subdomain (the part before .zendesk.com in your Zendesk URL)